Established in March 1975 as Defence Force Credit Union Limited (Defcredit), Defence Bank has since rebranded to its current name in 2012. With the highest number of on-base branches nationwide, Defence Bank continues to serve the Australian community with dedication and excellence.
Defense Bank, embarked on a transformative journey to redefine its workplace, recognising the need for a dynamic environment that fosters collaboration, innovation, and employee well-being. The goal was to create a workplace that not only supported daily operations but also reflected the company's culture, commitment to excellence, client satisfaction, and employee experience.
The foundation of the redesign was centered around a flexible and collaborative workplace approach. An open and inclusive layout was adopted to encourage interaction, communication, and teamwork among employees. The aim was to break down silos and facilitate a sense of unity among diverse teams. Circulation and movement around the workplace were designed to support this.
Understanding the importance of client interactions, and employee privacy and safety special emphasis was placed on designing secure Front-of-House (FOH) meeting spaces. These areas were strategically located to ensure privacy and confidentiality while providing a welcoming environment for clients.
To promote knowledge sharing, a variety of collaborative spaces were integrated, including designated project rooms, brainstorming zones, and communal lounges. The goal was to encourage spontaneous discussions and cross-functional collaboration, fostering an environment where ideas could grow and be supported.
Innovation was at the forefront of the design process. The workspace was equipped with cutting-edge technologies and creative tools to inspire out-of-the-box thinking. Flexible furniture arrangements allowed employees to customise their workstations, fostering a sense of ownership and creativity.
Investments in seamless technology were made to ensure a connected and efficient work environment. High-speed internet, smart meeting rooms, and integrated communication tools were implemented to eliminate barriers and enhance collaboration, both internally and with clients.
The design aimed at enhancing the overall employee experience by incorporating comfortable and ergonomic furniture, well-lit spaces, and amenities like recreational areas and breakout zones. The result was a workplace that not only met professional needs but also supported the physical and mental well-being of employees.
Teams that needed close collaboration were strategically co-located within the office space. This physical proximity facilitated quicker decision-making, streamlined communication, and strengthened team dynamics.
Agile project spaces were created to accommodate the evolving nature of projects. These spaces allowed teams to adapt quickly to changing requirements, ensuring a dynamic and responsive approach to project management.
Regular training sessions, knowledge-sharing forums, and technology-driven platforms were implemented to ensure continuous learning and information dissemination throughout the organization. This fostered a culture of curiosity and innovation.
Recognising the importance of employee well-being, dedicated wellness retreat and reflection spaces were designed. These areas offered a peaceful escape for employees to recharge, meditate, or simply reflect, contributing to a holistic and balanced work environment.
The new environment not only aligns with the organisation's business goals but also reflects its commitment to enhance innovation, employee productivity and connection, and the well-being of its workforce.